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  • I submitted four sales forms and watched what happens1 October 2026Manu Raivio
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  • I submitted four sales forms and watched what happensThe fastest got me on a call in about 28 hours. One still hadn't replied a week later.1 October 2026Manu Raivio
  • Why are sales forms still a thing?Only 16% of B2B contact forms ask what the buyer needs.17 September 2026Manu Raivio
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I submitted four sales forms and watched what happens

Manu Raivio

Founder, CEO

1 October 2026

The fastest got me on a call in about 28 hours. One still hadn't replied a week later.

Reading time: about 1 minute

Do you actually know how well your sales process compares with your competitors? Like actually know?

My previous post was about looking at 15k+ B2B websites and figuring out how sales journeys start in 2026. This time I actually submitted some forms.

I ran mystery shopping on a B2B company and three of its competitors - meaning I submitted all their sales forms and then watched what happened next. Who's talking to me first? Here are the results:

First hour

Day 1

Day 2

Days 3-14

030 min1 h6 h12 h18 h24 h36 h2 days2 weeks

SaaS company 1

3.5 h

Automatic e-mail with a booking link

~28 h

Call - booked via the link

Competitor #1

4 min

Auto-acknowledgement

~9 h

E-mail - offers a call

~34 h

Call - booked by e-mail

Competitor #2

4 min

Auto-reply - in spam

Day 1

2 missed calls (unknown number)

~39 h

WhatsApp message and call

Competitor #3

→

No reply in a week

  1. SaaS company 1

    1. 3.5 hAutomatic e-mail with a booking link
    2. ~28 hCall - booked via the link
  2. Competitor #1

    1. 4 minAuto-acknowledgement
    2. ~9 hE-mail - offers a call
    3. ~34 hCall - booked by e-mail
  3. Competitor #2

    1. 4 minAuto-reply - in spam
    2. Day 12 missed calls (unknown number)
    3. ~39 hWhatsApp message and call
  4. Competitor #3

    1. No reply in a week

Not bad, but not great. And this is the best case scenario - I'm monitoring my inbox and acting on e-mails the moment they arrive. Most buyers do not work like this - and according to 6sense's buyer research, 77% of buyers end up buying from the first vendor they talk to.

How to get an unfair advantage: an agent offers to book a call with sales immediately after a sales form is submitted on the website - it uses the form fields to run rapid background research - and then runs a brief conversation to make sure there's a fit both ways.

First hour

Day 1

Day 2

Days 3-14

030 min1 h6 h12 h18 h24 h36 h2 days2 weeks

Formidable

0 min

Agent replies, inside the form

10 min

Agent in the form - call booked

~10 h

Qualified sales call

  1. Formidable

    1. 0 minAgent replies, inside the form
    2. 10 minAgent in the form - call booked
    3. ~10 hQualified sales call

The impact? You get to the (right) customers first - and they've already explained their specific pain point, timeline and decision process to the agent. The first sales call - great momentum. Your competition? Hasn't even responded yet.

Ok, but do leads actually want to spend time chatting with an AI? You know, I was a little sceptical too, but our pilots have proven this beyond doubt. Turns out customers are super happy to talk about their problems - they just want them solved - and really appreciate an agent quickly figuring out if a sales call is worth their time.

Try the agent below and if we're a fit - it will book the call.

FormidableReady to book your call
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